Last updated: 26 August 2026
This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, contact us, subscribe to updates, or place an order through our website or WhatsApp.
Information we collect
Depending on how you use the store, we may collect:
- Contact details such as your name, email address, phone number, and delivery address.
- Order information, including the products, sizes, colours, quantities, and delivery preferences you select.
- Payment and transaction details supplied by our payment providers. We do not store your complete payment-card details.
- Messages, enquiries, reviews, and other information you choose to send to us.
- Technical information such as your IP address, browser type, device information, referring pages, and interactions with the website.
How we use your information
We use your information to process and deliver orders, confirm payments, provide customer support, manage returns, improve the shopping experience, prevent fraud, maintain website security, and meet our legal and accounting obligations. Where you have opted in, we may also send product news and offers. You may unsubscribe at any time.
Cookies and website analytics
Our website may use necessary cookies to keep the cart and checkout working, remember your preferences, and protect the site. We may also use analytics or marketing technologies where enabled. You can manage cookies through your browser, although disabling necessary cookies may affect store functionality.
WhatsApp orders
If you choose to order or contact us through WhatsApp, the information you share is also processed by WhatsApp under its own privacy terms. We use those messages only to respond to your enquiry, confirm your selections, complete your order, arrange delivery, and provide support.
When we share information
We may share only the information required with trusted providers that help us operate the store, including payment processors, delivery partners, hosting providers, analytics services, and professional advisers. We may also disclose information when required by law or to protect our customers, business, or website. We do not sell your personal information.
Data retention and security
We retain information only for as long as reasonably needed for the purposes described above, including order fulfilment, customer service, record keeping, dispute resolution, and legal compliance. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.
Your choices and rights
Subject to applicable law, you may ask to access, correct, or delete personal information we hold about you, object to or restrict certain processing, or withdraw consent where processing relies on consent. Some information may need to be retained for legal, security, or transaction-record purposes.
Children’s privacy
Our store is not intended for children who cannot lawfully make purchases without a parent or guardian. We do not knowingly collect personal information from children except where provided with appropriate consent.
Changes to this policy
We may update this policy as our services or legal obligations change. The latest version will be published on this page with its updated date.
Contact us
For privacy questions or requests, email info@supremenovar.com or use the details on our Contact Us page.