Last updated: 26 August 2026
We want you to feel confident about every purchase. If something is not right, please review the conditions below and contact us as soon as possible so we can help.
Return window
Contact us within 7 calendar days of receiving your order to request a return. A return must be approved before an item is sent back. Items returned without prior approval may not be accepted.
Return eligibility
To qualify for a return, an item must be unworn, unused, unwashed, and in its original condition, with all tags, packaging, and accessories included. Please keep your order confirmation or other proof of purchase.
Items that cannot be returned
- Made-to-order, personalised, altered, or customised items.
- Worn, washed, damaged, stained, perfumed, or otherwise used items.
- Items with hygiene seals removed, intimate items, or pierced jewellery where return would be unsuitable for hygiene reasons.
- Gift cards and items clearly marked as final sale.
Incorrect, damaged, or defective items
Please inspect your order when it arrives. If an item is incorrect, damaged, or defective, contact us within 48 hours of delivery and include your order details plus clear photographs or video of the item and packaging. Once verified, we will arrange an appropriate replacement, exchange, or refund.
How to request a return
- Email info@supremenovar.com or contact us through WhatsApp with your name, order details, the item you wish to return, and the reason for the request.
- Wait for return approval and the return instructions before sending the item.
- Package the approved item securely and return it using the confirmed delivery method.
Return delivery costs
Customers are responsible for return delivery costs when the item is no longer wanted, the wrong option was selected, or another change-of-mind reason applies. If we supplied an incorrect, damaged, or verified defective item, we will cover the reasonable return or replacement delivery cost. Original delivery charges are not refundable unless required by law or the return resulted from our error.
Exchanges and refunds
Exchanges depend on product availability. After we receive and inspect an approved return, we will confirm whether a refund or exchange has been accepted. Approved refunds are issued to the original payment method where possible. Processing times may vary depending on your bank or payment provider.
Questions
For help with a return, email info@supremenovar.com or use the details on our Contact Us page.